If you would like to enquire about the visa lodgment process or have any other
general queries, kindly email info.diacsa@vfshelpline.com
We welcome feedback, which helps us to focus on where we need to improve.
Feedback/ Complaints
VFS aims to provide efficient visa lodgment services to its customers. If you
have a complaint, we would like to know about it as soon as possible. We shall
acknowledge promptly and ensure a comprehensive and timely redress of your
complaint to the best of our ability.
Every Australia Visa Application Centre operated by VFS maintains a Complaints
Register and a feedback/ complaints box for the benefit of applicants. The
Supervisor of the Visa Application Centre shall provide access to the Register
on demand.
You may also submit your complaint in person at Australia Visa Application
Centre
Alternatively you can e-mail your complaint to
feedbackdiacsa@vfsglobal.com
In your complaint please provide -
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Your name
-
Contact details (Address/ Telephone number/ Email id)
-
A clear description of your complaint with all details (names, date of
application, applicant’s date of birth, type of application, passport number,
reference numbers, places and other background as appropriate)
We will attempt to provide a full reply within 2 working days. If we cannot
respond within this timeframe we will communicate when we expect to do so and
keep you up to date with the progress.
Suggestions/ Appreciations
We also welcome your reviews and suggestions on the support we provide. They
will help us to identify what we do well and what we could do better.
VFS is keen to hear from you if you have received outstanding service from a
particular member of our team and would be delighted to receive your
recommendations.
You may send your suggestions/ appreciations to
feedbackdiacsa@vfsglobal.com
