If you would like to enquire about the visa lodgment process or have any other general queries, kindly email info.diacsa@vfshelpline.com

We welcome feedback, which helps us to focus on where we need to improve.

Feedback/ Complaints

VFS aims to provide efficient visa lodgment services to its customers. If you have a complaint, we would like to know about it as soon as possible. We shall acknowledge promptly and ensure a comprehensive and timely redress of your complaint to the best of our ability.

The Australian Visa Application Centre operated by VFS maintains a feedback/ complaints box for the benefit of applicants. You may also submit your complaint in person at the Australian Visa Application Centre

Alternatively you can e-mail your complaint to feedbackdiacsa@vfshelpline.com

In your complaint please provide -

	Your name
	Contact details (Address/ Telephone number/ Email id)
	A clear description of your complaint with all details (names, date of application, applicant’s date of birth, type of application, passport number, reference numbers, places and other background as appropriate)

We will attempt to provide a full reply within 2 working days. If we cannot respond within this timeframe we will communicate when we expect to do so and keep you up to date with the progress.

Suggestions/ Appreciations

We also welcome your reviews and suggestions on the support we provide. They will help us to identify what we do well and what we could do better.

VFS is keen to hear from you if you have received outstanding service from a particular member of our team and would be delighted to receive your recommendations.

You may send your suggestions/ appreciations to
feedbackdiacsa@vfshelpline.com